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boo
Sept 5, 2018 12:10:46 GMT
Post by thegelman on Sept 5, 2018 12:10:46 GMT
Boo
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boo
Sept 5, 2018 12:23:51 GMT
Post by thegelman on Sept 5, 2018 12:23:51 GMT
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davidf
Administrator
Posts: 331
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boo
Sept 6, 2018 8:15:17 GMT
Post by davidf on Sept 6, 2018 8:15:17 GMT
Was it special order/made to order? Sales like these are sometimes exempt from offering refunds.
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boo
Sept 6, 2018 10:19:50 GMT
Post by thegelman on Sept 6, 2018 10:19:50 GMT
Yep, it was a made to order chair and stool.
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boo
Sept 6, 2018 12:26:17 GMT
Post by thegelman on Sept 6, 2018 12:26:17 GMT
Just managed to get a full refund. Well happy and now just sticking with my 3 seater Stressless sofa, which will be ready in a couple of weeks. Cheers David.
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boo
Sept 8, 2018 3:18:08 GMT
Post by diamondjoe on Sept 8, 2018 3:18:08 GMT
Good result there gel, if that had been me I would've probably ended up with an additional 3 chairs, two sideboards, and a grand piano I didn't want or need!! I couldn’t negotiate my way out of a wet paper bag.
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davidf
Administrator
Posts: 331
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boo
Sept 8, 2018 13:45:09 GMT
Post by davidf on Sept 8, 2018 13:45:09 GMT
Good result there gel, if that had been me I would've probably ended up with an additional 3 chairs, two sideboards, and a grand piano I didn't want or need!! I couldn’t negotiate my way out of a wet paper bag. Prove it!
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boo
Sept 8, 2018 15:58:07 GMT
Post by thegelman on Sept 8, 2018 15:58:07 GMT
I just asked for the manager on the phone through a bit of Consumers Right Act in and asked for a full refund which he said yes too, despite having been denied the previous week by one of their sales persons. Damn sales people not you David because you are a manager now.
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boo
Oct 1, 2018 9:47:00 GMT
Post by thegelman on Oct 1, 2018 9:47:00 GMT
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davidf
Administrator
Posts: 331
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boo
Oct 1, 2018 10:21:35 GMT
Post by davidf on Oct 1, 2018 10:21:35 GMT
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