Post by davidf on Aug 14, 2018 12:43:01 GMT
A couple of months ago I ordered an exclusive pack of Ray Harryhausen movies on Bluray from Powerhouse Films, the UK distributor for Indicator. The offer was £100 for the three box sets, with a bit of shipping on top too.
A month or so later, nothing appeared, and I had no real information other than a short email stating they’d been posted.
They confirmed that the package had been “tracked” with Royal Mail, and delivered on a Saturday, so presumably by a Royal Mail delivery van. To date, no parcels from Powerhouse have ever been received.
Numerous circular emails later, I’m no closer to getting what I paid them for. They say it’s been delivered as they have the tracking info to prove, and seem pretty adamant that’s the end of the story.
So anybody looking to order any Indicator titles directly from Powerhouse Films, just beware that their tracking info - which doesn’t cover a signature - favours them and not you as a buyer.
The fact that I don’t have what I ordered seems to be inconsequential to them - they just keep saying “it was tracked and delivered”.
I know more and more couriers nowadays seem to be leaving deliveries with neighbours, in porches, or even outside houses nowadays as they get paid per delivery, and maybe that’s what has happened, I don’t know, but if it has, that is not my issue.
And here’s me trying to support independents rather than buying from tax evaders like Amazon - at least issues get sorted out with other sources. So this is where my awareness campaign starts.
A month or so later, nothing appeared, and I had no real information other than a short email stating they’d been posted.
They confirmed that the package had been “tracked” with Royal Mail, and delivered on a Saturday, so presumably by a Royal Mail delivery van. To date, no parcels from Powerhouse have ever been received.
Numerous circular emails later, I’m no closer to getting what I paid them for. They say it’s been delivered as they have the tracking info to prove, and seem pretty adamant that’s the end of the story.
So anybody looking to order any Indicator titles directly from Powerhouse Films, just beware that their tracking info - which doesn’t cover a signature - favours them and not you as a buyer.
The fact that I don’t have what I ordered seems to be inconsequential to them - they just keep saying “it was tracked and delivered”.
I know more and more couriers nowadays seem to be leaving deliveries with neighbours, in porches, or even outside houses nowadays as they get paid per delivery, and maybe that’s what has happened, I don’t know, but if it has, that is not my issue.
And here’s me trying to support independents rather than buying from tax evaders like Amazon - at least issues get sorted out with other sources. So this is where my awareness campaign starts.